That in turn can make it a struggle to respond in real-time, losing the personal connection that comes from mimicking face-to-face human conversations. That can be great for customers – they can speak to you wherever they are and you can go to them rather than forcing them to one destination – but it has meant that it can be difficult for you as a business to manage those conversations when they’re coming from multiple different channels.
Traditionally, our online conversations are more rigid, taking place in specific locations like a mobile app or particular channel. Real-world conversations are dynamic, fluid interactions that adapt to the spaces we have them in. The relationships we have with our customers are maintained by the conversations we have with them. Today, we’re introducing a new two-way Slack integration that allows you to respond to leads super fast from the app you have open all day.
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